Returns & Exchanges
At Material, we want your home to feel just right, which is why we offer a 30-day return window for all items in their original condition. If your purchase isn't a perfect fit for your space, we are here to help you find a solution that works.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and secure it to your original packaging.
Drop Off Package
Take your package to any authorized carrier location within 7 days of receiving your label to ensure timely processing.
Receive Your Refund
After our warehouse inspects the returned goods, your refund will be issued to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing